Refund Policy

Similar to NEFT and RTGS, once a payment is initiated on the Xpentra platform, there is no possibility for a refund. A reversal for a payable transaction that has been initiated is only possible in the following scenarios-
* The vendor account number is non-existent
* The vendor account has been closed

For refunds initiated for a receivable transaction from a client, the refund amount will be deducted from your current account/savings account that you received the money in.