FAQ

We provide you with the flexibility to use any credit card without roll over. You can avail lower fees on your card by opting for a card provided by our bank partners.

We will arrange a meeting with you and collect essential details for setting up your Q2Pay account for you. Our bank partners will help you with your existing credit card or provide you with a new credit card. Once you are set up, we will provide you with a demo of our platform and our team is always here to help you.

To get started, you can contact us at the link below.

Q2pay allows you to transfer money to your vendors bank account anywhere in India using a credit card. Your vendors do not require a POS or a merchant ID to receive the money. You will only need to provide IFSC code and Account number for your vendors.

Yes, Q2Pay allows you to schedule your payments. You can even set recurring transactions.

It will show Q2Pay pvt ltd in your bank statements. You can find detailed information about your transaction on the Q2Pay app or website.

We have a Website and an Android app where you can use Q2Pay. Both have the same functionality giving you flexibility.

Pay your vendors instantly using a credit card on Q2Pay with its secure, fast and simple platform that will help you automate your payments while giving you secure control.

We are PCI certified and our transactions are secured by our bank partners that ensure maximum security when you make any transaction.

Q2Pay is currently available for all transactions between Indian Bank accounts. We will let you know once we add international transaction.

All transactions would be completed in T+1 day and you can expect money to show up in your vendor’s account in 3-4 working days.

We have provided you with a bulk upload feature which would require you to fill in the details of your vendors and payment in the given format, all you have to do is upload the file and we will manage the rest. All your transactions will show in the transaction dashboard like other transaction made on Q2Pay.

Don’t worry just follow the link below this will take you to our login page and select forgot password here you will be able to change your password by following simple steps.

login

Q2Pay is exclusive to credit cards without roll over, any other card is not accepted on our platform.

If you want to receive a refund for your transaction you can start the process by finding your transaction in the recent transaction card and scrolling down to your actions which will show you the option to request a refund.

Roles can be created and assigned by a user that is an Admin on Q2Pay, please contact your Q2Pay Admin

Grade can be created and assigned by a user that is an Admin on Q2Pay, Please contact your Q2Pay Admin

Users can be created and assigned by a user that is an Admin on Q2Pay, Please contact your Q2Pay Admin

Matrix can be created from the matrix tab in Q2Pay, this can be created by an Admin.

Transaction can be created by any user based on the matrix created, allowing users access to creating single transaction. If a user has access to create transaction then they can go to transaction dashboard and tap the plus button to create a transaction.

Log in to your Q2Pay account and go to accounts dashboard. Here you will see a list of all the accounts you have, you can search for an account that you want to update details for and tap the edit icon to edit the details.

Log in to your Q2Pay account and go to your profile. Here you can edit the details of your account.

Transactions can be approved or settled by logging in to your Q2Pay account and looking at the notification tab or navigating to transaction dashboard. You can now see a list of transactions awaiting your approval or settlement, simply select all the transaction that you want to approve or settle and approve or pay your vendors.

Transaction Auto Approve can be set by creating a matrix that allows transaction upto a certain value to be approved automatically. This can be done in the Matrix tab on Q2Pay.

Vendor accounts can be set to Auto Approve during the vendor account creation. This can also be done at a later stage by navigating the accounts dashboard and searching for the vendor account for which you want to enable Auto Approve, tap the edit button and toggle Auto Approve for the account. Admin user will be required for this change or a user with access to change account settings.

Alias can be changed by navigating to profile on Q2Pay and changing Alias.

Owner account can be found in the accounts dashboard, this will be shown on the top by default.